CatchON TV Frequently Asked Questions

CatchON TV is a premium IPTV subscription service that gives you access to live TV channels, movies, series and sports content on compatible devices, with HD, Full HD and 4K where available.

Choose a plan, complete the subscription process with our team, and after activation you receive your account details and setup instructions. You then enter those details into a compatible IPTV player on your device and start watching.

Pick your plan on the Pricing page and tap “Subscribe Now”. Your plan is added to our contact form — add your details and tap “Send via WhatsApp” so our team can guide you through the next steps. You can also message us directly on WhatsApp at +44 7723 781927.

CatchON TV can be used with a range of devices through compatible IPTV players, including iPhone and iPad. Smart TVs, Android TV, Fire TV, Apple TV, Windows and Mac may also work depending on the app you use. Compatibility may vary by device, app and setup, so contact us to confirm your device before subscribing.

Firestick and Fire TV devices are commonly used with IPTV players. Compatibility depends on the app available for your device and your setup, so please message us on WhatsApp to confirm before you subscribe.

Yes. CatchON TV can be used on iPhone and iPad with a compatible IPTV player app. We will send setup instructions after activation.

Many Smart TVs, such as Samsung and LG models, can run IPTV player apps. Availability of apps differs between TV models and regions, so contact us with your TV model and we will help you check.

EPG stands for Electronic Programme Guide. It is a TV guide inside your IPTV player that shows what is on now and what is coming up next. How the guide looks depends on the player you use.

4K is offered on selected channels and titles where available — not every channel or title is in 4K. Picture quality varies by channel and title, and 4K playback also depends on your device, player and internet connection.

Once you have completed the subscription process with our team, your subscription is activated and your account details and instructions are sent to you. Contact us on WhatsApp for current activation times.

Message us on WhatsApp at +44 7723 781927. You can also use the contact form on our Contact page, which prepares a WhatsApp message for you.

First restart your player app and device, check your internet connection, and make sure your app is up to date. If the problem continues, message our support team on WhatsApp with your device, the app you use and a short description of the issue.

Yes. Plans are available for 1 to 5 devices, so you can choose the number of devices that suits your household. Each plan is available for 1 month, 6 months, 12 months, 24 months.

Available payment options are confirmed directly by our team when you subscribe. Please message us on WhatsApp and we will share the current options.

Please contact us on WhatsApp before subscribing to receive the current refund terms. Our Refund Policy page will be updated with full details.

IPTV (Internet Protocol Television) is a technology for delivering TV and video content over an internet connection instead of satellite or cable. The availability of specific channels and content depends on the applicable distribution rights and may vary by region.